Below is a list of our most frequently asked questions, click on the topic that relates to your question. If you can't find what you are looking for, please contact our team on 01733 889100 who will be happy to help.
Our team need to authorise new online accounts to provide access for requesting orders and viewing malt specifications and analysis.
Your online order request will be received by our team and processed on our system. We will then contact you to discuss delivery and payment options.
Please note, you must already having a trading account with us before we can process any orders on our system. For more information, please click here.
We offer multiple different delivery options as it is important to us to be able to offer the cheapest and most convenient options for our customers.
For pallet deliveries, we offer an Express, Standard and Economy service.
Express - Orders placed and paid for between 8am-12noon can be delivered the next working day for only £5 extra!
Standard - Orders placed and paid for will be despatched the next working day for delivery the following day. (Two day delivery service).
Economy - Orders placed and paid for will be despatched the next working day for delivery within two days. (Three day delivery service).
For smaller orders, we will consider using a smaller courier service, where price is dependent on weight. Express and Standard delivery options apply.
There is also an option to collect from our warehouse. Orders placed and confirmed between 8am-12noon can be collected from our warehouse in Peterborough from 2pm. Collections must be booked in either by the Request a collection page of our website or by calling 01733 889114.
Please ensure your order has been confirmed by our team before organising or requesting a collection.
For pallet deliveries, you can receive text message updates.
It is also possible to receive an ETA by calling our logistics team on 01733 889102. Please ensure your order has been confirmed and is due for delivery on the day you request the ETA.
You can fit up to 40 bags on a pallet.
If you are ordering multiple different products (i.e malt, hops, finings) our team will advise you of how many bags of malt you can include to fit all of your desired items onto one pallet. This will be confirmed when discussing delivery options and payment.
You can set up annual malt or hop contracts with us. For more information, please call our customer service team on 01733 889100 or contact your regional key account manager.
Some boxes of hops will have alpha acids displayed on the stickers. If not, you can find these details by clicking here and searching for the lot number on the box or your invoice.
You can find the malt specification or certificate of analysis here. All you need to know is the lot number you have received. This will be printed on the bag or displayed on your invoice.
We have no minimum orders on our products. You can order a single bag of malt or pack of hops and our team will inform your of the cheapest delivery option dependent on the size of your order.
As a business, we need to know who we are trading with.
Whether you are a homebrewer, microbrewery or craft brewery, we must have a customer/trading account for you to place order requests. This is a simple process which requires completing a quick form and returning with a copy of some photo ID. This ID is used only for verification purposes and is destroyed once this has been completed.
Once your account has been set up, our team will confirm your Debtor ID/Account Number which can be used for reference when requesting orders.
You can apply for credit terms with us.
As a general rule, this will be considered after having a small trading history with yourselves. This involves completing a form with your ideal credit limit and financial information, for our finance team to review and confirm back if this is possible.