We would like to thank our customers for their continued trust in their support of our products and brands. If you are not a current customer we hope you will give us an opportunity to help you in the near future. Please find below the key themes of survey feedback we picked up as a result, and more importantly, what we are doing about them:
• New website completed and launched in August 2018. Improved lot analysis search tools, general website navigation and modernised format.
• Continued technical training of our customer services team to assist technical brewing queries on our products.
• Day one for day 2 delivery now offered (next day service).
• Delivery tracking introduced (details on website).
• Customer Pick up booking slots for customer pickups.
• New 25Kg malt bag design completed across the range.
• Paper bags on some products now removed.
• New products introduced in fruit purees, AEB yeast range, USA malts, rice hulls.
• Hop contract discount scheme introduced-the more you buy the bigger the discount.
We will continue to constantly strive to improve our product range and services to you as your craft brewing and distilling business grows and be asking you more regularly to provide us with feedback each time you order. We’ll also be making further improvements in our website customer experience over the next 12 months.
Please continue to give us your feedback on the service and products we provide. It helps us improve for you. Meanwhile, if you require any more information on our products and services please explore our website or call our customer services team on 01733 889100.
Thanks again for your continued support and faith in our business.
General Manager, Brewers Select Limited